Cross-border Single Window Interoperability: A Managerial Guide
Author/Source: United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP) and UNNExT.
Year of adopting/publication: 2018
Link to the document on the internet: Available from the UNESCAP website
Purpose: To support planning the implementation of Single Windows interoperable across borders.
Summary: This guide provides a management framework and actionable recommendations for cross-border interoperability between national Single Windows, bilaterally or multilaterally. This guide builds upon UN/CEFACT Recommendation 36 and develops a five-pronged management framework for Single Window interoperability (SWI). In addition to actual business needs for SWI, four critical areas for successful implementation of SWI are proposed and discussed in detail, further elaborating on guidelines included in the Recommendation 36. In this guide, these areas are referred to as the four levels of interoperability, i.e., policy and legal interoperability, people and organizational interoperability, process and data interoperability, and platform and technical interoperability.
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